Terms and Conditions

Terms and Conditions

  1. Our organisation is Robert Stein Winery Pty Ltd. ABN 52 613 270 812
  2. It is illegal for us to sell alcohol to persons under 18 years of age. By entering and confirming payment details in our shopping area, you are certifying that you are 18 years of age or older.
  3. Vintages are subject to change but we will advise customers by email or telephone if this is the case before dispatch of stock. The customer has the option to confirm, cancel or modify their order at this time.
  4. If a customer is unhappy with their wine purchase in any way, we are happy to provide a full refund or replacement providing that ¾ of the quality of the original order is returned unopened and intact. Customers can only request a refund within 14 days of purchase.

Delivery Policy

  1. We can deliver within Australia ONLY. Some addresses may be outside of our contractor’s delivery areas.
  2. Shipping fees apply and vary depending on the delivery location
  3. Approximate delivery times (from email confirmation of order):
     – NSW 3-5 Working days
     – Melbourne, Adelaide, Brisbane, Hobart and Perth 7-10 working days
    Regional Australia 7-10 working days
  4. The goods will not be delivered to persons under the age of 18 years. We may request that the person who receives the goods provide satisfactory evidence of proof of age. We will refuse to deliver the goods if the person receiving the goods is unable or unwilling to provide evidence of proof of age.

General

  1. The contract is made at the licenced premises, Pipeclay Lane, Mudgee NSW 2850 from where the goods will be dispatched under our liquor licence no
  2. Anyone at the nominated delivery address who receives the goods is presumed to be authorised to receive the goods.
  3. While we will use all reasonable endeavours to deliver by any requested or agreed date, we do not guarantee delivery on that date and we are not liable for any loss resulting from late delivery.

Payment

  1. All credit card payments are processed securely through the eWay Payment Gateway and National Australia Bank. Payment by credit card is the fastest way to receive your order as there is no clearance delay. Robert Stein Winery Pty Ltd does not store any credit card information on our servers.
  2. No obligation to sell the goods will arise until we accept your order, and receive payment. Orders cannot be cancelled once accepted, unless by arrangement with us.

Price

  1. Our prices are in Australian Dollars and are subject to variation – the price payable for the goods is the price applicable on the date when we confirm your order.
  2. The quoted price does not include the delivery and handling fee (if applicable) in respect of each order. The total amount payable is the price for each of the goods, together with the applicable delivery and handling fee.